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Once your order is shipped, you will receive an email along with a tracking number & a link to track your order. Tracking numbers may take upto 48 hours to be active.

Orders that have not shipped & are not custom orders can be cancelled with no additional charges. Orders that have been shipped/in transit will be subject to a 15% cancellation fee & will require to be shipped back to our warehouse at the customers expense.

Most of our shipments will ship directly from our Toronto warehouse. If you are an international customer or if your product is not in stock we may have it shipped from our overseas location. Our standard delivery time of 5-7 business days will apply  regardless of which warehouse location it is shipping from. If you are an intl customer please refer to our intl faq section for shipping times.

If your item is out of stock, there will an back order message under the product description with an ETA posted. If no eta notice is posted, the item on backorder with no eta. Orders can still be placed while on back order to hold your place in queue. (Not applicable to intl. orders) Email us if you have further inquiries.

An order can only be changed if the order has not been shipped out & is not an made-to order item. Cancellations may be subject to a 20% cancellation fee.

Forged carbon is an option available for most products carbon imports carries. Forged carbon products are made to order and additional charges will apply. Email sales@carbonimports.ca to inquire pricing 

All returns will be subject to a 25% restocking fee. The item must be returned within 7 days of receipt at the customers expense. The item must be in an acceptable return condition upon inspection by Carbon Imports, or an order cancellation is processed. Original shipping charges are nonrefundable. The refund amount will be credited to the original credit card or payment method used for purchase less any restocking, cancellation, or processing fees.

We offer a one year standard warranty on all Ci products to the original purchasee. Our warranty covers any manufacture defects which includes fading and clear coat failure. Damage due to installation error or natural elements will not be covered. The item will have to be shipped back to our warehouse by the customer if deemed warrantable.  If you have any more questions feel free to email us.  We always recommend a professional installation.